Delivery

 Standard Shipping via Free FEDEX

  • Receive your neon in 2 to 3 weeks

 Express shipping via FEDEX + €59

  • Receive your neon in 10-13 days.

Fully tracked and signed service


Once your sign is in transit, our team will send you the tracking number so you can track the delivery.

Depending on your country, customs fees may be applied.

All our shipments are insured for transport. If there is a problem, they will be replaced free of charge. 

We use an external transport service. Sometimes delays beyond our control may occur. We cannot guarantee delivery times.  

 

Returns/cancellation

For fully custom pieces, we unfortunately cannot accept cancellations or returns after payment due to change of mind, as all pieces are unique and made to order. All sales are final once placed on the site. If your part is defective or has an error, we can of course accept a return or replacement for you.

In the very unlikely event that your part arrives broken or defective, you have 7 days from the day of delivery with tracking to let us know by email at contact@neon-supernova.com. and we will deliver a replacement product to you free of charge.

We offer a 2 year warranty on all parts, so if your part breaks or stops working in any way during this time, let us know and we will replace it for free! :)

 

Please note that we do not provide prepaid return shipping, as we are not responsible for lost return packages.



If you need assistance, please do not hesitate to contact our team by email at contact@neon-supernova.com.